Part 4: The Human Factor – IAM Training That Actually Works

Let’s face it: most security training feels like eating dry toast. But when it comes to IAM, your people are the front line. Good training changes everything.

Why Traditional Training Fails

• ❌ It’s one-size-fits-all
• ❌ It’s loaded with jargon
• ❌ It’s treated like a once-a-year event
• ❌ It assumes people care about policy pages they’ve never read

What Works Instead?

✅ Role-Based Training

Tailor training to what people actually use.

✅ Scenario-Based Learning

Use relatable stories and questions.

✅ Microlearning Moments

Short bursts beat marathon sessions.

✅ Reinforcement with Reminders

Monthly tips and calendar nudges go a long way.

The Top IAM Behaviors to Reinforce

• Use a password manager – Prevent reuse
• Turn on MFA – Block common attacks
• Don’t share logins – Keep audit trails intact
• Log out of shared devices – Limit exposure
• Report weird messages – Spot phishing early

Free or Low-Cost Tools to Make It Happen

• Microsoft Secure Score – Built-in tips
• KnowBe4 / Curricula – Full training suites
• YouTube / LinkedIn – Microlearning sources
• PowerPoint / Canva – Make your own materials
• Wentz IT Consulting – Includes training in MSP plans

Looking to improve your IAM training? Download this tips sheet to make it stick.

Coming Up Next: Set It and Forget It? Not So Fast

We’ll cover IAM audits and keeping your controls tuned up.